Editors Note:
This article isn't really as much of a response as it is an announcement of our newest CRM updates...

Hello!
There are a few new features on our Customer Portal that make it more useful for you, our valued customers, which I'd like to share. If you found it frustrating that you could only see a small portion of the Ticket Summary Description when looking at your ticket list, now if you hover over the Description a pop-up window appears that shows you the entire text. Now you don't have to hassle with opening the ticket just to view the entire description! This is useful for those of you who need to scan through the ticket list quickly to check the status on an open issue, or perhaps there are multiple tickets with similar descriptions that you can identify more quickly with a hover option.

For those of you with Administrator level access, you can now view all invoices on your account and not just pending ones. This can be helpful for budgeting for the next fiscal year, keeping track of which ones have been paid, and quickly referencing them for any questions you may have about the service for which you were billed.

Another new feature we rolled out recently is an automatic email when a technician marks your service ticket as "Completed." The purpose is to serve as a verification that the issue appears to be resolved, the technician left everything in working order, and we are able to close the issue on our end and remove it from our queue. In the past I tried to do this manually, but I could only hit so many each time before the task became overwhelming. As some of you have been doing, you can simply reply to the email you receive stating the issue is marked "Completed" with whether or not the issue is resolved, or you can update the original ticket directly with your response and I will handle it accordingly.

As always, if you have any questions about how to use the Customer Portal and its features you can reach the TAC at support@fandotech.com.

Sarah